Frequently Asked Questions
General
Q: What is Xcelerate Sport?
A: Xcelerate Sport is an e-commerce cap and motor-sportswear store based in South Africa, offering premium, authentic licensed products.
Q: When was Xcelerate Sport established?
A: Our e-commerce store was established recently in 2022. We look forward to creating good relations with our customers by offering impeccable service through quick delivery and ease of use on our site which will be filled with content and products in the coming months ahead. Watch this space!
Q: I am looking for a specific product and I cannot see it anywhere within your product ranges. Does this mean you don’t stock this product?
A: Yes and no. In theory, we do not stock any items you don’t see. However, it might still be worth your while to contact us and query whether we can source that specific product in your required size.
Q: Are all the products offered by xceleratesport.co.za authentic?
A: Yes. Xcelerate Sport guarantees 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by our experienced staff for condition and authenticity.
Q: Are the product images displayed on copacap.co.za an accurate representation of the product?
A: Yes. All imagery is either shot in-house or supplied directly by our supplier, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.
Payments
Q: How do I pay for my products?
A: There are various secure payment methods that we offer, including credit cards, debit cards, instant EFT & Mobicred.
Q: Are payments to Xcelerate Sport secure?
A: Yes. Every payment method offered is highly secured by numerous security implementations.
Q: What payment methods does Xcelerate Sport offer?
A: We facilitate payment by credit cards (VISA & Mastercard), cheque cards, Instant EFT, Mobicred, Masterpass, and debit cards.
Q: What is MasterCard SecureCode®, Verified by Visa and PayD?
A: These are the latest security implementations to secure customers who are shopping online. They have recently been implemented by all relevant banks and require users who wish to purchase anything online to register their credit or debit cards for this purpose. Once your card is registered, you will receive an OTP (One Time Password) which allows you to complete your transaction. Registering your card does not take long, and you would need to do this sooner or later!
Shipping and delivery
Q: Do you ship internationally?
A: Yes. Please contact us to request a quotation as the shipping fee ranges per territory.
Q: I live in South Africa, is shipping free of charge?
A: Yes. Xcelerate Sport offers free delivery anywhere in South Africa.
Q: How long does the delivery of my order take?
A: Delivery times differ. Orders to a South African physical address can take up to 1−5 working days to be delivered.
Q: How long is the handling time before my order gets shipped off?
A: Handling time is minimal on our part, which ensures rapid delivery to our customers. Orders are sent off within 1−2 days, depending on when we receive your cleared payment.
Q: Are shipments insured?
A: Yes. We insure ALL shipments to every location to avoid disappointment and cover our customers’ purchases.
Q: Can I track and trace my delivery on my order?
A: Yes. A tracking number for each order will be provided via email upon shipment.